Acceptable Use Policy

This Acceptable Use Policy sets forth the rules and guidelines for using Netrows services. Our goal is to ensure that all users can access our services in a safe, secure, and reliable manner while protecting the rights of third parties and complying with applicable laws.

Netrows reserves the right to update this AUP at any time. Continued use of our services after changes constitutes acceptance of the updated AUP.

You may not use Netrows services for any of the following purposes:

Netrows services are designed for legitimate business purposes, including:

• Lead Generation: Identifying and enriching potential customer data for B2B sales
• Recruitment: Finding and contacting qualified candidates for job opportunities
• Market Research: Analyzing industry trends, company data, and competitive intelligence
• Data Enrichment: Enhancing existing CRM or database records with professional information
• Business Intelligence: Monitoring companies, industries, or professional networks
• Academic Research: Conducting legitimate research studies (with proper ethical approval)

All acceptable uses must comply with applicable data protection laws (GDPR, CCPA, etc.) and respect the rights of data subjects.

When using Netrows services, you must:

• Have a lawful basis for processing personal data (consent, legitimate interest, contract, etc.)
• Provide clear privacy notices to data subjects explaining how their data will be used
• Implement appropriate security measures to protect personal data
• Honor data subject rights requests (access, deletion, portability, etc.) within legal timeframes
• Maintain records of processing activities as required by GDPR Article 30
• Report data breaches to supervisory authorities and affected individuals as required by law
• Conduct Data Protection Impact Assessments (DPIAs) for high-risk processing
• Appoint a Data Protection Officer (DPO) if required by law

For more details, see our Data Processing Agreement and Privacy Policy.

To ensure fair access for all users, Netrows enforces rate limits based on your subscription plan:

• Free Trial: 10 requests per minute
• Starter Plan: 50 requests per minute
• Growth Plan: 150 requests per minute
• Enterprise Plan: 500 requests per minute
• Custom: As agreed in direct contract with Netrows

You may not:

• Attempt to circumvent rate limits using multiple accounts or API keys
• Use automated tools to make excessive requests
• Share API keys to distribute requests across multiple users

Violations may result in temporary or permanent suspension of your account.

You are responsible for maintaining the security of your account:

• Keep your password and API keys confidential
• Enable multi-factor authentication (MFA) when available
• Do not share your account credentials with third parties
• Notify us immediately if you suspect unauthorized access
• Use strong, unique passwords (minimum 12 characters)
• Regularly rotate API keys (recommended every 90 days)

You are liable for all activities that occur under your account, whether authorized or not.

Netrows reserves the right to:

• Monitor usage patterns to detect violations of this AUP
• Investigate suspected violations
• Suspend or terminate accounts that violate this AUP
• Report illegal activities to law enforcement
• Cooperate with legal investigations
• Preserve evidence of violations

We do not actively monitor the content of API requests or responses, but we may investigate if we receive complaints or detect suspicious activity.

Violations of this AUP may result in:

• Warning: First-time minor violations may receive a warning
• Temporary Suspension: Account access suspended for 7-30 days
• Permanent Termination: Account permanently closed without refund
• Legal Action: Civil or criminal proceedings for serious violations
• Reporting: Notification to law enforcement or regulatory authorities

Netrows has sole discretion to determine appropriate consequences based on the severity and frequency of violations.

No Refunds: Accounts terminated for AUP violations are not eligible for refunds of unused credits or subscription fees.

If you become aware of any violations of this AUP, please report them to:

We will investigate all reports and take appropriate action. We may contact you for additional information.

If you discover a security vulnerability in our services, please report it responsibly:

• Email security@netrows.com with details
• Do not publicly disclose the vulnerability until we have addressed it
• Do not exploit the vulnerability for malicious purposes
• Allow us reasonable time to fix the issue (typically 90 days)

We appreciate responsible disclosure and will credit researchers in our security acknowledgments (if desired).

Netrows reserves the right to update this Acceptable Use Policy at any time. We will notify you of material changes via:

• Email notification (at least 30 days before changes take effect)
• Notice on our website
• In-app notification

Continued use of our services after changes take effect constitutes acceptance of the updated AUP.

This Acceptable Use Policy is incorporated into and subject to the Terms of Service. Any claims arising from or related to violations of this AUP shall be subject to the liability limitations set forth in the Terms of Service, including but not limited to the liability cap and exclusion of indirect, consequential, and punitive damages.

Netrows shall not be liable for any damages arising from suspension or termination of accounts for AUP violations, including loss of data, loss of business, or loss of profits.

For the avoidance of doubt, the liability limitations in the Terms of Service apply to all claims, whether arising under contract, tort, or otherwise, including claims related to account suspension, termination, or enforcement of this AUP.